We connect stores with service agents. Solvup will:

• Automatically identify whether items are within their warranty period.
• Provide troubleshooting tips for use at point of sale.
• Help the store select a suitable repair agent.
• Provide a diagnostic summary to our service agents.
• Allows you to communicate directly with the store and consumer if you have any queries and helps everyone keep track of the item through status updates.

Use your ID and password to login to Solvup. You will be able to see a list of all repairs assigned to you, regardless of retailer, store or brand. You can even see items that are destined for you but have not yet left the store. Each repair that is sent to you will have a unique ID. Click on the item to update it or to find out more information about the case.

No. Continue your business as per usual – how much you are paid is none of our business. Just make sure your profile is up-to-date so you can receive work through Solvup.

Yes! Service agents can use Solvup to confirm receipt of items, repair approvals and send ‘rectification reports’. For out of warranty repairs, you can use Solvup to submit a quote to the store. The subsequent approval of the quote is also tracked.

Generally the retailer or the vendor will decide which service agent to use depending on brand and location. Ensuring that you are on Solvup and that your profile is up-to-date is the best way to get selected. Stores have visibility of which repairers are updating Solvup.

It won’t cost you a cent to use Solvup. Retailers pay us to make their stores run more smoothly and efficiently, meaning service agents use the system for free!

Solvup repair data can be accessed directly via a data interface (an API). This is ideal for cloud-based repair management systems and repair networks. For more information, please contact support@solvup.com and put ‘API’ in your subject line.

You are the expert service agent, not us. We simply gather information from stores and send it to you. In return, we request that you provide status updates back to solvup which will be visible to the store and customer.